Refund policy

RETURNS + EXCHANGES FAQS

“We want you to love your purchase and strive to maintain our high standards of customer satisfaction! Review our policies for refunds, returns, and exchanges below”.

Q: HOW DO I REQUEST A RETURN?

To initiate a return (or exchange) you can simply reply to your order confirmation email or email us directly at: courtney.vermette@butterbugboutique.info. Please allow 1-2 business days to receive a response.

Ø Local? Feel free to stop by during store hours and we will be happy to assist you.

Ø The most efficient way to request a return, however, is through your Butter Bug Customer Account:

Step 1: Log in to your Butter Bug customer account at butterbugboutique.com/account

Step 2: Navigate to your order history and select the order containing the item you wish to return

Step 3: Click the "Return Items" button and select which items you'd like to return. If you do not see this option available, then you may be outside of our 14-day Return window or 30-day window for exchanges.

Need help or have questions? Feel free to contact us for further support.

Alternatively, you can also use our online chat to access instant replies for common triaging or support from a live team member if available during that time.

Step 4: Choose your reason for return and submit your request

Within 1-2 business days, you'll receive an authorization email with further details about the eligibility/approval of your request.

If approved, additional details will be sent to you to complete the return.

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Q: WHAT IS YOUR REFUND POLICY?

We accept returns within 14 days of stamped delivery or proof of purchase for a full refund to your original payment method. Items eligible for a full refund must be:

Unworn, unwashed, and in original condition

With all original tags attached

In original packaging when applicable

Refunds are processed within 2-3 business days after we receive and inspect your return. Please allow an additional 3-5 business days for the refund to appear in your account depending on your financial institution.

NOTE: Original shipping costs are non-refundable unless the return is due to our error.

Q: WHAT ITEMS CANNOT BE RETURNED?

For health and safety reasons, the following items are final sale and cannot be returned, exchanged or issued store credit:

Underwear / bras

Diaper Products / Bathing Products

Other final sale items not eligible:

Personalized or customized items

Items that are bundled or included in a mystery box / bag

Flash sale, promotional or limited discounted items advertised or marked as "Final Sale" at time of purchase

Clearance, permanent markdowns and "last chance" sale items

Items without original tags or display container / box

Items that have been worn/washed or altered in any way

Gift cards

If you have questions about whether a specific item is returnable, please contact our customer service team before making your purchase.

If you receive a damaged or defective item, please contact us immediately at hello@butterbugboutique.com with photos and we'll make it right.

Q: HOW DO EXCHANGES WORK?

Online Customers: We're happy to exchange items for a different size, color or style that is within 30 days of the time-stamped delivery date, if ordered online.

Local Customers: For pickup/in store orders, the same 30-day return window applies to the receipted date of purchase.

Gifts & Charity: If you are the recipient of a gifted item, charity auction or donation that you received past the 30-day policy, please contact us or visit us in store for more options.

To request an exchange online:

In the return reason, select "Exchange" and specify the size or color you'd like

Carefully pack and ship your original item back to us within 3-5 business days. Who?

Once we receive your return, we'll ship your exchange item at no additional cost

IMPORTANT: Exchanges of the same item are subject to availability. If your preferred size, style or color is out of stock, you are welcome to choose another item(s) in-stock. If there is a difference in the amount owed to you, the balance will be issued via store credit which never expires.

Q: WHO PAYS FOR RETURN SHIPPING?

Ø U.S. customers: You are responsible for return shipping costs for all exchanges and refund request unless you receive an incorrect or defective item*.

Otherwise, we are happy to provide a prepaid return shipping label at our discounted rates. If this option is preferred, the cost of the label will be auto deducted from your refund total. Package insurance will also be provided at no extra cost to you.

If you would rather use your own shipping service, we do recommend using a trackable shipping method as we cannot be held responsible for lost return packages.

Ø Defective or incorrect items*: If we made an error or sent a defective item, we'll cover all return shipping costs. Contact us at hello@butterbugboutique.com before returning.

Q: HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once your return arrives at our storefront you can generally expect:

Inspection: 1 business day

Refund processing: 1-2 business days after inspection

Bank processing: 3-5 additional business days depending on your financial institution

You'll receive an email confirmation once your return has been received and another when your refund has been processed.

TIP: You can track your return status by logging into your Butter Bug account and viewing your order history.

Q: WHAT IF I RECEIVED THE WRONG ITEM OR A DAMAGED PRODUCT?

We sincerely apologize if you received an incorrect or damaged item! We'll make it right immediately.

Ø Please contact us within 7 days of delivery:

Email: courtney.vermette@butterbugboutique.info

Phone: (813) 302-9001

Ø Include in your message:

Your order number

Photos of the incorrect or damaged item

Description of the issue

We'll send you a replacement at no charge or issue a full refund including original shipping costs. You won't need to return the damaged item unless we specifically request it.

Q: DO YOU OFFER STORE CREDIT INSTEAD OF REFUNDS?

Yes! If you prefer store credit instead of a refund to your original payment method, please indicate this when submitting your return request through your account.

Store credit benefits:

Instant credit once your return is processed

Never expires

Can be used on any future purchase

Stackable with sales and promotions

NOTE: Store credit will be added to your Butter Bug Boutique account and can be applied at checkout on your next order.

...STILL HAVE QUESTIONS?

We're here to help! Our customer service team is happy to assist with any questions about returns, exchanges, or refunds.

Email: courtney.vermette@butterbugboutique.info

Phone: (813) 302-9001

Hours: Monday-Friday, 9am-5pm EST

You can also visit our Contact Us page or join our Butter Bug Club on Facebook for community support.